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Mailing FAQs

Click below for a brief answer to these frequently asked mailing questions:

Are there any special design requirements?
Can I use my own mail permit?
What formats do you accept for mailing lists?
Can I varnish a job that I want to mail?
What are the different kinds of mailing services?
How much extra time does mailing take?
Can I buy a mailing list from you?
Can I split my order so that only a portion is mailed?
What is an indicia?
What is CASS?
What is NCOA?

Are there any special design requirements? Presorted mail uses barcodes on the address side of the card, so the areas specified on the templates must be left blank. We have provided templates as guidelines on how to prepare your artwork for each postcard size. Please download the template for your size postcard from our Mailing Templates page.

Can I use my own mail permit? You can use your mail permit as long as it originates from a local post office (Berkeley, Oakland, Emeryville, Walnut Creek, etc.). We charge a $50 delivery fee to drop your mailing at the originating post office.

What formats do you accept for mailing lists? We accept .CSV (Comma Delimited); .ASC (ASCII text file); .TXT (ASCII text file) and .XLS (Microsoft Excel Spreadsheet) files.

Can I varnish a job that I want to mail? Yes. Varnish does not affect the inkjet process used in mailing your item.

What are the different kinds of mailing services? We offer First Class and Standard mailing services. Pre-Sorted First Class has a 1- to 3-day delivery commitment. Most Standard mail is delivered within 6 to 8 days, and almost all is delivered within a 2- to 8-day time frame.

How much extra time does mailing take? Your job will be dropped off at the post office within 2 to 4 days of the completion date. First class mail has a 1- to 3-day delivery commitment. Standard mail has a 6- to 8-day commitment, and almost all is delivered within a 2- to 8-day time frame.

Can I buy a mailing list from you? We do not provide any mail list services at this time.

Can I split my order so that only a portion is mailed? Yes, you can split your order. If you would like to split your order, please call customer service at 888-894-2810.

What is an indicia? A postal indicia is a marking on a mail piece about the same size and position as a postage stamp, that shows that the postage has been prepaid by the sender. We provide the artwork for the postal indicia in our downloadable templates (see Mailing Templates).

What is CASS? The Coding Accuracy Support Software that we apply to your mailing list will help to vastly improve the accuracy of the addresses on your list. This software corrects most address problems, thereby saving on postage. Every mailing list is checked using this software, at no additional charge.

What is NCOA? The National Change of Address (NCOA) system uses the postal service database to check for people and businesses that have filed a change of address with the USPS within the last 48 months. This updated list is applied to your mailing list, ensuring a more accurate and cost-effective mailing.